What can we do?

We provide professional telephone and administrative support for payment terminals and our payment technologies for large acquirers. The high quality of our services is important to us, so we regularly verify it and maintain it at a very high level. We have a quality team of professional operators with many years of experience.

We also provide all services related to the acquisition, preparation and installation of payment terminals at a merchant through an extensive network of service technicians.

Call Center
Administrative Support
Logistics
Field Service

How do we work?

We answer all questions from our acquirers' merchants regarding the operation of our payment terminals, technologies and services we provide.

We provide all logistics and preparation of payment terminals before installation. We carry out fast installation or repair of terminals directly at merchants' locations through our extensive regional network of experienced service technicians. We connect the terminals with POS systems and we provide proper training to users on the services and products we offer.

We provide nonstop technical support, 24 hours a day and 7 days a week. Our Support Center is happy and ready to help you solve any technical or administrative problem. Up to 91% of reported faults are resolved with the merchant immediately when the problem is reported - 1st call resolution. For more information, please visit our PaytenPOS product website.

Who we create for?

Our services are used by customers of major acquirers in Central and Southern Europe, as well as by providers of unattended terminals.

Acquirers
Merchants
Integrators
Providers
Banks

Why SONET?

Our Support Centre services make the world behind a payment card easier.

High expertise

High expertise

More than 90% of service requests can be resolved in the call centre.

Service network

Service network

Regional technicians with many years of experience in servicing all types of payment terminals and technologies we offer.

Speed

Speed

Within 30 seconds of calling, your customers will be connected to our operator.

Professionality

Professionality

We take care of customers of major acquirers throughout Central and Southern Europe.

Personal approach

Personal approach

92% of the evaluating merchants would recommend our services.

Experience

Experience

Our operators have been providing support for our customers' payment terminals for about 10 years, on average.

High expertise

High expertise

More than 90% of service requests can be resolved in the call centre.

Service network

Service network

Regional technicians with many years of experience in servicing all types of payment terminals and technologies we offer.

Speed

Speed

Within 30 seconds of calling, your customers will be connected to our operator.

Professionality

Professionality

We take care of customers of major acquirers throughout Central and Southern Europe.

Personal approach

Personal approach

92% of the evaluating merchants would recommend our services.

Experience

Experience

Our operators have been providing support for our customers' payment terminals for about 10 years, on average.

Delivering high-quality services is important to us

We have a quality team of professional operators with many years of experience who are happy to answer any questions regarding the operation of payment solutions and services we provide..

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posmansuite
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Do you want to cooperate with us?

Your ideas and requirements are important to us. That's why we would be pleased to meet with you for a non-binding consultation and together we will find optimal solutions or develop new ones for all your projects.



Your inspiration + Our know-how = Excelent new solutions
I am interested in Support center
Reviewed by customers

Selected References

We accompany hundreds of business partners through the world of payment cards, with whom we have implemented a wide range of payment solutions.

Custom RPC Merchant Portal

Custom RPC Merchant Portal

Web portal for clients and banks of the Raiffeisen Bank International AG (RBI) Group in Central and Southern Europe focused on payment card acceptance.

Migration of payment terminals for Global Payments - Austria

Migration of payment terminals for Global Payments - Austria

We have entered the Austrian market with the first unattended payment terminals for self-service petrol stations.

Payment technologies for Smart Cities

Payment technologies for Smart Cities

We create new payment solutions that enable customer identification by credit card.

Unattended solutions in other countries of Central and Southern Europe

Unattended solutions in other countries of Central and Southern Europe

We are expanding our self-service operations to other European countries. Our unattended payment terminals can also be found in Hungary, Austria and Slovakia.

Custom RPC Merchant Portal

Custom RPC Merchant Portal

Web portal for clients and banks of the Raiffeisen Bank International AG (RBI) Group in Central and Southern Europe focused on payment card acceptance.

Migration of payment terminals for Global Payments - Austria

Migration of payment terminals for Global Payments - Austria

We have entered the Austrian market with the first unattended payment terminals for self-service petrol stations.

Payment technologies for Smart Cities

Payment technologies for Smart Cities

We create new payment solutions that enable customer identification by credit card.

Unattended solutions in other countries of Central and Southern Europe

Unattended solutions in other countries of Central and Southern Europe

We are expanding our self-service operations to other European countries. Our unattended payment terminals can also be found in Hungary, Austria and Slovakia.

More references

Are you interested in a partnership or a payment solution proposal?

Tell us your requirements and we will get back to you with an offer or with an arrangement for a non-binding consultation.