What we can do?

We provide professional telephone and administrative support for payment terminals and our payment technologies for large acquirers. The high quality of our services is important to us, so we regularly measure and maintain it at a very high level. We have a quality team of professional operators with many years of experience.

We also provide all services related to the acquisition, preparation and installation of payment terminals at a merchant through an extensive network of service technicians.

How we work?

We will answer all questions regarding the operation of our payment terminals, technologies and services for our acquirers.

We provide all logistics and preparation of payment terminals before installation. We provide fast installation or repair of terminals directly at merchants' locations through our extensive regional network of experienced service technicians. We will connect the terminals with POS systems and properly train the operators on the services and products provided. 

We provide stop technical support, 24 hours a day and 7 days a week. Our Support Center is happy and willing to help you solve any technical or administrative problem. Up to 91% of reported faults are resolved with the merchant immediately when the problem is reported - 1st call resolution. For more information, please visit our PaytenPOS product website.

Who we create for?

Our services are used by customers of major acquirers in the CEE region or self-service operators.

Acquirers
Merchants
Integrators
Providers
Banks

Why SONET?

Our Support Centre services make the world of credit card payment easier.

High expertise

High expertise

More than 90% of service requests can be resolved in the call centre.

Extensive service network

Extensive service network

Regional technicians with many years of experience servicing all types of payment terminals and technologies we offer.

Speed

Speed

Within 30 seconds of the call, your customers will be connected to our operator.

Professionalism

Professionalism

We look after customers of major acquirers throughout Central and Southern Europe.

Personal approach

Personal approach

92% of the evaluating merchants would recommend our services.

Experience

Experience

On average, our operators take care of our customers' payment terminals for more than 10 years.

High expertise

High expertise

More than 90% of service requests can be resolved in the call centre.

Extensive service network

Extensive service network

Regional technicians with many years of experience servicing all types of payment terminals and technologies we offer.

Speed

Speed

Within 30 seconds of the call, your customers will be connected to our operator.

Professionalism

Professionalism

We look after customers of major acquirers throughout Central and Southern Europe.

Personal approach

Personal approach

92% of the evaluating merchants would recommend our services.

Experience

Experience

On average, our operators take care of our customers' payment terminals for more than 10 years.

The high quality service we provide is important to us

We have a quality team of professional operators with many years of experience who are happy to answer any questions regarding the operation of our payment solutions and services.

Doklad online
parkuj rychle
posmansuite
wordline

Do you want to cooperate with us?

Your ideas and requirements are important to us. That's why we would be pleased to meet with you for a non-binding consultation and together we will find optimal solutions or develop new ones for all your projects.



Your inspiration + Our know-how = Excelent new solutions
Reviewed by customers

Selected References

We accompany hundreds of business partners through the world of payment cards, with whom we have implemented a wide range of payment solutions.

RPC Merchant Portal

RPC Merchant Portal

Web portal for clients and banks of the Raiffeisen Bank International AG (RBI) Group in Central and Southern Europe focused on payment card acceptance.

Migration of payment terminals for Global Payments - Austria

Migration of payment terminals for Global Payments - Austria

We enter the Austrian market with the first unattended payment terminals for self-service petrol stations.

Payment technology for Smart Cities

Payment technology for Smart Cities

We create new payment solutions that enable customer identification by credit card.

Unattended solutions in other countries of Central and Southern Europe

Unattended solutions in other countries of Central and Southern Europe

We are expanding our self-service operations to other European countries. Our unattended payment terminals can also be found in Hungary, Austria and Slovakia.

RPC Merchant Portal

RPC Merchant Portal

Web portal for clients and banks of the Raiffeisen Bank International AG (RBI) Group in Central and Southern Europe focused on payment card acceptance.

Migration of payment terminals for Global Payments - Austria

Migration of payment terminals for Global Payments - Austria

We enter the Austrian market with the first unattended payment terminals for self-service petrol stations.

Payment technology for Smart Cities

Payment technology for Smart Cities

We create new payment solutions that enable customer identification by credit card.

Unattended solutions in other countries of Central and Southern Europe

Unattended solutions in other countries of Central and Southern Europe

We are expanding our self-service operations to other European countries. Our unattended payment terminals can also be found in Hungary, Austria and Slovakia.

Are you interested in cooperation or a proposal for a payment solution?

Tell us your requirements and we will get back to you with an offer or a non-binding consultation.